Refund policy

Return and Refund Policy

Preamble

At Flenia, your satisfaction is our priority. We’re confident you’ll fall in love with our products, but if for any reason you’re not fully satisfied, we want to make your shopping experience risk-free and easy. That's why we offer a straightforward return and exchange policy, giving you peace of mind with every purchase.

Return Policy

You have 14 days from the date of receipt to request a return or exchange of a product. To be eligible for a return, the item must be in its original condition, unused, and with all the original packaging.

Please note that the return shipping costs are the responsibility of the CONSUMER.

Refund Process

Once the returned item is received and inspected, we will process your refund. The refund will be issued to the original payment method used during the purchase. The processing time may vary depending on the payment provider.

We believe in providing you with a refined, risk-free shopping experience — because confidence and trust are part of what we deliver.